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Our Staff
Whether in person or at the first point of contact via phone, CCVEC’s trained professionals have a reputation for careful, consistent attention to every aspect of veterinary medicine, including the specialized communications skills so necessary to emergency situations. Our medical and administrative staff have earned the confidence of literally tens of thousands of members of the public, single veterinary practices, and other veterinary hospitals. All rely on CCVEC in exceptionally challenging cases.
The American Animal Hospital Association has awarded continuing recertification to CCVEC; only 12% of veterinary hospitals in the US achieve the necessary standards for certification.
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Lauren Johannessen
Hospital Administrator
A Contra Costa County area native, Lauren has been with CCVEC since 1981, when she started as a part-time technician. She literally worked her way up through the ranks, and has been the center’s purchasing agent, supervisor, scheduler, practice manager. She is currently Hospital Administrator and a graduate of the Veterinary Management Institute at Purdue University’s Krannert Business School.
An active participant in the Sonoma County Open Space District, Lauren is also a longtime volunteer docent at Jack London State Park. She has consistently supported a number of environmental, art-related, and animal causes for more than two decades. A self-described “outdoorsy” type — with a private pilot’s license — Lauren hikes, rides, flies, and enjoys adventure travel in the US, Kenya, Indonesia, New Zealand, Tanzania, the Cook Islands, Mexico, and England. Current members of her family include two horses and a number of cats and chickens, (who get along famously).
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Donna Phelps
Business Administrator
Donna has been with CCVEC since 1998, beginning as Office Manager and now filling the role of Business Administrator. She completed the Financial module of Purdue University’s Veterinary Management Institute in 2009. Before joining CCVEC, she worked in the automotive industry for a decade. A Walnut Creek native, she is a lifelong East Bay resident, and attended Diablo Valley Junior College. With a passion for the outdoors and animals, Donna enjoys travel, vegetable gardening, and hiking. She leads naturalist tours as a docent for Año Nuevo Wildlife Preserve.
Currently dogless, Donna’s household includes three cats: Hal, Biscuit, and Madge, one of which truly believes he is a dog. Biscuit and Madge are seniors, at 18 and 15 years old.
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Michelle Bedsworth—
Accounts Receivable Manager
Michelle currently serves as Accounts Receivable Manager for CCVEC, and in the past eight years has also been the Human Resources Manager and Bookkeeper. She previously worked in the electronics industry as an office manager. Michelle attended Los Medanos Junior College, and counts reading, cooking, and spending time with her husband and teen-aged daughter among her top interests.
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